So you've ordered your website... Now what?

We'd like to start off by saying Thank You! You were directed to this client resource page because you have just purchased a website service through LiveEdit and we'd like to take this time to welcome you into our LiveEdit family!

Our clients are very important to us and we take pride in providing you the tools to successfully manage your online presence through your website! Yours and and your client's web experience is our top priority!

The following page was set-up to help set your expectations for what happens next!

Starting Your Website Project

We will always do our best to fulfill your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what, and what happens next. 

By purchasing your website through LiveEdit you have agreed to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. During the process you will need to review our work, provide feedback and sign-off approvals in writting in a timely fashion. Along the way we will endeavour to meet all the deadlines set but we can't be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage.

What Comes Next?

During the sale, your sales person should have given you a general project timeline. Because we have several package offerings this timeline will vary based on your specific purchase. But as a general rule the majority of our packages take approximatley 8-15 weeks to develop. Please note that this timeline starts after we have recieved your materials and content to begin the design process of your project!  The following outlines how your project will move through our production department!

Initial Welcome

This happens within 48 hrs of when you purchase your site. If you purchase late on a Friday, keep in mind that you will called during the next business day!

Collection of Project Assets

The person who called to Welcome you to LiveEdit will be collecting your project files. They will ask you to complete the
Creative Brief, send in your business LOGO, send in your website content, sitemap, and get you aquainted with what we need
to start your project.

Design/Proofing

Next, we begin the design process. At this point you have completed the creative brief and we go into more detail for your site plans. We will collect any additional information during your design consultation and we start working on your site home page mock-ups. Your entire site will be based on the home page look and feel. Home page mock-ups take approximatley 5 days to complete, but will be defined by your LiveEdit team member during your consultation phone call. You will have the opportunity to go through a few revisions to ultimatley approve your website layout and design. We've got more tips about design here!

Note: Your mock-ups are based on your creative brief and consultation, if after you recieve mockups should you decide to take your project in a different direction that is not defined in your creative brief you may be charged for an additional creative brief and your project timeline will reset. 

A written sign off via email is required to move forward from this stage.

Design Approval

Programming/Integration of your approved LiveEdit website design into the Aurora platform will commence. Please allow approximatley one week for site programming. Your LiveEdit team member may set-up your timeline differently according to how complex your design is, so this timeline is for you to use as a guide.

Now is the time we really need the rest of your site content, so if you have not submitted it yet, you will need to submit it to us at this stage. 

Content Entry of Site

The next phase if for use to enter in the content you have provided to us. This includes the entry of all text, images and other content. The content entry timeline is based on the number of "Designed Pages" your package included. After we have entered in the content will send you the URL to view your "live" proof! This is where things get exciting. At this time you will review the site and give us feedback on any changes or your Final Approval to start the launch process. It's very important for you to test your site, if you are using the MINDBODY checkout system or schedule, make sure you run through the process your clients will run through so you know what their experience is!

A written sign off via email is required to move forward from this stage.

Website Approval

After you have given us the green light, we start the launch process and that starts with our Quality Assurance and SEO team. We will go through a cross-broswer testing period and we will enter in SEO information that includes titles, descriptions and keywords. If you can provide us with geographical information or keywords that are common to your clients please let us know! Generally these keywords are pulled from your on-the-page content. Descriptions are usually the first sentance in your content for each page. Please allow a couple of days for this process.

Now is a good time to collect your DNS information for the actual launch of your site.

Training and Launch

Our support team will reach out to you within 48 hours after your site has gone through the approval process to get your training scheduled and everything in order to prepare you for your launch.

After Launch

Your direct contact for your site after it launchs is our support team! They are very good at what they do and anything you cannot find in the HELP section, you can get assistance with by calling (800-353-7627) or emailing our support team.

 

 

Dos and Dont's of MB integration - What does our API do? Screen shots?

 

Explain Email Address Hosting- Domain Name Hosting - Site Hosting

Links to services that do provide (Host Gator, GoDaddy)

- Costs that are separate from what you are paying us for your website hosting

 

Email marketing explaination

 

SEO - What we do and do not provide

-How to improve SEO info (resources)

-Web master tools - 

 

What's included in your package and what you can manage yourself.

 

What's in Beta? What IS Beta?

 

The platform vs. custom development.

 
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