Frequently Asked Questions
How long are your contracts?
All of LiveEdit’s plans are month-to-month. If you decide that you no longer want to use LiveEdit for your website needs, you can cancel at any time.
How do I cancel service?
If at any point you decide you want to cancel with LiveEdit, you can call our support team at (866) 353-7627.
Can I get help when building my site?
Each LiveEdit package offers different levels of support for building your site. The Kickstart package involves a team member entering content on the homepage of the template of your choice. The Do-It-For-Me package involves a team member entering content on 10 pages of the template of your choice. For the Premium and Elite packages, a designer creates your entire website, with input from you.
Do I need another web host?
There are two types of hosting needed when you launch a website. When you choose LiveEdit, the hosting that we provide is the hosting of your actual website design and all the files that are included in your content. The second type of hosting needed to make your website live on the internet is DNS, or Domain Name System Hosting. Before you begin building your website, you will want to purchase your domain (DNS). DNS, is the most recognized system for assigning addresses to Internet web servers. Common hosting services include: http://www.godaddy.com/ or http://www.hostgator.com/. LiveEdit does not provide DNS registration or email hosting so our clients maintain full ownership of their web domain and email.
Will I need technology specialists to build my site?
You do not need to engage technology specialists. You manage your text, images, video, and more, all from a common dashboard.
What services do you offer with the site?
LiveEdit offers support for all of the packages. Refer to the package details to see the level of support for each package.
What does the MINDBODY integration include?
The MINDBODY integration includes class lists & schedules, class sign-up & enrollment, staff lists, and online waivers. Each package includes MINDBODY integration but the amount and type of integration varies. Click here to learn more about the MINDBODY integration.
Do you host the domain name?
No. LiveEdit does not provide domain registration so that you maintain full ownership of your web domain.
What are do-it-yourself pages?
DIY pages are extra pages in your package that you can add to your website. Use them for specials, email marketing campaigns and more!
How do I manage the content on my site?
Managing your content using Aurora by LiveEdit is easy. You will get browser-based control to make edits, add and remove pages, update galleries, shift menus, or change navigation. Oh, and you can do it from any Internet-connected computer, at any time, from anywhere in the world.
Do you host an email service through LiveEdit?
No, we do not offer email hosting. Email hosting is typically provided by the Domain Name System (DNS) provider you purchased your Domain Name hosting from. If you have an existing site, you will need to make sure the DNS provider is aware that you are switching your site hosting at launch so your email is not affected.
Is my data safe and secure?
Yes. All of your data is safe and secure on your website.